Hi all, I just received my GS911 in the mail! I managed to register it and i was redirected to the software download page, I downloaded the software (both regular and beta), but when trying to install on win xp, i get the following error : NCIS ERROR - error launching installer!
Hi Shane,
As you can see on the GS-911 Downloads page (
https://www.hexgs911.com/gs-911-downloads/) the GS-911 Diagnostics PC desktop application is only supported by Windows 8.1 and above. Did you purchase a red or yellow (legacy) GS-911 device? The Legacy GS-911 software (for yellow devices) still support Windows 7, but none of our applications officially support lower than that e.g. Windows XP, Windows 2000, etc.
Kind regards,
Francois