Please Help I broke my bike

[Squarebear]

Hi I have a 23 model GSA Tripple Black today I needed to reset the service reminder so I updated the GS911 to the latest software and connected it to my bike via USB to my computer I had a battery charger connected.

The reset worked fine then I changed the heated grips from the two settings to six and adjusted the percentage sequentially that also worked fine.

Then I thought I would enable the sport screen and that’s where the problems started the screen went black and the only way I could get it back was to temporarily disconnect the battery.

I tried to do the backup restore and that kept crashing, now it will start and the TFT only has basic information and nothing works, the nearest Dealer is 400kms away 

Please can anyone help?

[Squarebear]

I can’t upload the photos however the errors I’m getting are no code stored and alarm system failure it’s not fitted with an alarm.

[WayneC]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

[Squarebear]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it’s all working good now.

[WayneC]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it’s all working good now.

Good to hear it is now OK, I would still lodge the ticket & upload logs, there is another thread re issues in coding TFT & I know Hexcode have been looking into issues, all feedback helps

[phantom044]

How did you restore? Can you explain in detail? Can you share a QR screenshot?