Please Help I broke my bike

[Squarebear]

Hi I have a 23 model GSA Tripple Black today I needed to reset the service reminder so I updated the GS911 to the latest software and connected it to my bike via USB to my computer I had a battery charger connected.

The reset worked fine then I changed the heated grips from the two settings to six and adjusted the percentage sequentially that also worked fine.

Then I thought I would enable the sport screen and that's where the problems started the screen went black and the only way I could get it back was to temporarily disconnect the battery.

I tried to do the backup restore and that kept crashing, now it will start and the TFT only has basic information and nothing works, the nearest Dealer is 400kms away  ::)

Please can anyone help?

[Squarebear]

I can't upload the photos however the errors I'm getting are no code stored and alarm system failure it's not fitted with an alarm.

[WayneC]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

[Squarebear]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it's all working good now.

[WayneC]

Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it's all working good now.

Good to hear it is now OK, I would still lodge the ticket & upload logs, there is another thread re issues in coding TFT & I know Hexcode have been looking into issues, all feedback helps

[phantom044]

How did you restore? Can you explain in detail? Can you share a QR screenshot?