General Category > General Discussion
Unable to Launch GS-911downloader in Windows 10
Grumpy Goat:
JW - I just replied to your PM (twice I was not sure the first one went) but I see from this thread that you may be making progress toward the solution. I can offer no better ideas at this time since I had no issue downloading, installing and then firing up the GS-911 USB unit as shown on my YouTube Video.
Hope you get this sorted.
GSWayne:
JWMcDonald: Did you ever solve the problem? I am unable to get either the regular software to run or the downloader to run on a HP Spectre X360 laptop running Windows 10. It operated previously, but now I only get about 1 second of the little blue progress circle, but not indication of the software running. I deleted the software on the computer to start over, but cannot get the downloader to run in order to reinstall the software. I have scanned the downloader with Bitdefender and it does not indicate any problem and I have tried running it as Administrator.
JWMcDonald:
No - I have not been able to have any success.
My next step is to see what my IT support person might be able to do.
I am disappointed that HEX has not addressed this issue with a fix in a timely manner.
Jughead:
--- Quote from: JWMcDonald on March 20, 2018, 05:31:23 PM ---No - I have not been able to have any success.
My next step is to see what my IT support person might be able to do.
I am disappointed that HEX has not addressed this issue with a fix in a timely manner.
--- End quote ---
Why is it HEX that needs to address the issue?
I have no doubt that they have spent many, many hours testing and ensuring that the software does run on Windows 10 before it was released. Surely you cannot expect them to resolve an issue that is unique to your system? Or am I missing something?
It is a known issue that anti virus software (not limited to Bitdefender) will prevent the software from running.
For those systems, like my own, you just create an exception and the software will run.
GSWayne:
With Bitdefender it is not the application access that is stopping it, you cannot add an exception. It was not related to the Safe Files Application Access module. What did work was to turn off the Advanced Threat Defense, Ransomware Protection. Then I could get both the downloader and operational program to run. I wonder what makes Hexcode programs look like ransomware, while the other hundred or so applications on the computer don't?
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