General Category > General Discussion

Unable to Launch GS-911downloader in Windows 10

(1/6) > >>

JWMcDonald:
Just received GS-911USB and have attempted to launch GS-911downloader on two separate laptops with Windows 10 - an Acer unit and a Lenova unit.

The download of the GS-911downloader appears to be successful, and the User Account Control window comes up asking to allow app to make changes.

Respond with "Yes" and then goes into never-never land - never launches.

Have confirmed Administrator Status.

Suggestions ?

Thanks in advance.

JWMcDonald:
The saga continues...

I located the thread ("Windows 10 - 17.11.1 Issue???? [R1100GS]") and effected the suggestion to download the prior revision  of 1703.1.

That got the downloader window to appear, and installed driver as well as then connected the GS-911 to laptop (effected successfully on both Acer and Lenova).

GS-911 icon appeared on workplace screen.

However...

No joy with launching GS-911 (confirmed with Administrator rights) - activity cursor spins, but nothing happens - no opening of browser nor ability to register device.

Alexm1:
Not sure what you mean by confirmed with administrator rights, are you logged in as the administrator?

JWMcDonald:
Right-click on icon and select "Run as administrator"

Mornay:
If you have the yellow 10-pin USB unit then it might be a driver issue between the USB drivers and Windows 10 - check out our F.A.Q. entry on this as well as a work-around:

www.hexcode.co.za/products/gs-911/support/faq/the-gs-911-downloader-does-not-find-my-gs-911usb-blu-device-on-windows-7-8-10

Navigation

[0] Message Index

[#] Next page