General Category > General Discussion

Unable to Launch GS-911downloader in Windows 10

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WayneC:
False positives in AV software preventing valid applications to load/run are not unusual and are not just a problem specific to Hexcode programs.

Where a problem occurs it should be reported to the AV developer, quite often the problem is resolved after the next AV definition update. I saw a Win 10 only problem with Kaspersky and Mozilla Firefox recently, for small application developers like Hexcode getting through to the right people at the AV Co can be time consuming so it is best for end users to report the problems to the AV Co

GSWayne:
I sent off a message to BitDefender about this.

JWMcDonald:
I'll also ping BitDefender... ;)

GSWayne:
After a couple of emails with BitDefender I got instructions that allowed GS911 to run. The instructions are below.

Wayne

 Exclude the process from being monitored by the Advanced Threat Defense module, which relies on identifying malware based on the behavior of the applications:

    Open the main interface of Bitdefender 2018 then click on the menu button from the upper left corner.
    Select Protection from the left sidebar, then click on View Features from the right side of the window.
    Click on the gear icon under Advanced Threat Defense.
    Click on “Add applications to the whitelist”
    Select the process for the application you wish to exclude (a .exe file normally) then click on OK.

WayneC:
Pleased to hear Bitdefender responded and you have the problem resolved, it is worth remembering the procedure they provided for the future

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