I just purchased a 2017 R1200RT and I cannot connect it to my GS911. The 911 works fine with my F800st, but refuses to connect to my RT. First off, it is difficult to make the physical connection. It takes a little fiddling and some extra force. Once done, the LEDs don't function. I presume that the 911 is getting no power from the bike. I see no bent or deformed pins.
The 911 is an enthusiast's model, but it only has the F800 set to it.
Any suggestions on how I correct the problem?