General Category > General Discussion
Update problem
atygert:
I'm in the same boat. I tried the latest downloader version (1922.2?). When I connected my GS911 by usb and hit the download button, all I go was an empty error message. I tried the wi-fi app (2001.1,) and all I get is a GS911 logo, a spinning wheel and a message stating front end loading. I've been at this for 2 hours. Every time I try to use this thing, it's an all day event. This is beyond maddening. >:(
mike d:
Are you using Firefox? There was a guy on another forum with a download problem, which turned out to be caused by Firefox.
Mike
atygert:
Chrome Version 83.0.4103.61 (Official Build) (64-bit) on Win 10 1909 (OS build 18363.836)
When I press the Continue button on the downloader, I see a message for a few seconds that says it's connecting to the server. Then it throws an empty error message.
I'm sure part of this is user error. But, it seems every time I try to use this tool, I hit one problem or another. This happens to be the worst problem hit to date. If there is a published workflow of steps we should take every time we use the GS-911 or steps we should take before a long trip, where we might need to depend on this tool to fix or trouble shoot an error, I would love to see that document.
I have a PDF documenting errors I encountered trying to use my GS-911 over the last day or so. When I generate the PDF from a Word doc, the PDF is 5 times bigger than the Word file, so I can't attach it. Word doc is 378 KB. PDF is 1,630 KB. I'm happy to send it to anyone who's interested. Downloader error message is attached.
Thanks in advance for any and all ideas on how to fix this.
WayneC:
--- Quote from: mike d on May 31, 2020, 12:47:32 PM ---Are you using Firefox? There was a guy on another forum with a download problem, which turned out to be caused by Firefox.
Mike
--- End quote ---
I use Firefox on both Linux & Windows, & have never had a problem with GS911, I suspect there is more to that story Mike
WayneC:
With the GS911 WiFi after doing a firmware update it can be best to do a browser cache clear regardless of which browser is is being used and there are times when the downloader is updated by Hexcode to move to the new version, the same can apply to the WiFi utility
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