General Category > General Discussion
Update problem
e7navy1999:
Thanks WayneC. I had a heck of a time with the update. Took me about an hour of stress. I am not even certain how I finally got it to update because i was fiddling around with the settings so much and trying different browsers. In the end it worked. Took longer to update then it did to perform my oil change maintenance. I have never been able to get the wifi to work with my phone network. i sort of gave up. Any tips would be appreciated but the info would have to be baby step detailed as I suc at tech
atygert:
I Sent this information to Ted Porter last week. Ted suggested sending this to support@hexcode.co.za, which I did on 5/31/2020. I have not heard back from them yet. I will share their findings once I hear back.
atygert:
I sent info to support@hexcode.co.za on 5/31/2020 and have heard nothing back since then. That's more than a little disappointing.
WayneC:
Hexcode have been busy with updates to WiFi firmware & an upcoming new PC App release so bear with them I am sure the download issue will be addressed, we have done testing on a few WiFi firmware updates during the last month so I know the hard work being done
You can now look at changes in each release from the GS911 WiFi web GUI http://www.hexcode.co.za/products/gs-911/latest
There seem to be 2 separate update issues mentioned in this thread, GS911 WiFi firmware update & PC App update, & the 2 should not be confused, I did a check on downloading the PC App & could not see any problem on my test systems
atygert:
Can someone advise how to download the desktop app? I can give that a shot. If I need the downloader functioning properly, then I'm SOL on all fronts.
I understand that they have competing priorities. However, the total lack of a response until their hand was forced doesn't bode well for showing care and concern for their customers.
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