General Category > General Discussion
Update problem
atygert:
I downloaded the latest version of Downlaoder (1911.2?). I ran the .exe and at completion, received a message that the USB driver (HEX Code GS-911 USB Driver Package (08/06/2017 2.12.28) ) was successfully installed. The Downlaoder screen appeared, at which point I plugged the GS-911 into a USB port on my laptop, using the USB B to A cable that came with the unit. When I plugged it in, I immediately saw the power light and a short time later, saw the Wi-Fi light, so I have doubts that this is a USB power issue. I then clicked on the continue button. In the Downlaoder window, a message appeared for a few seconds that it was connecting to the server (I can't recall the exact verbiage and don't currently have the GS-911,) then the message went away and the empty error appeared.
WayneC:
--- Quote from: atygert on June 11, 2020, 03:32:14 PM ---I downloaded the latest version of Downlaoder (1911.2?). I ran the .exe and at completion, received a message that the USB driver (HEX Code GS-911 USB Driver Package (08/06/2017 2.12.28) ) was successfully installed. The Downlaoder screen appeared, at which point I plugged the GS-911 into a USB port on my laptop, using the USB B to A cable that came with the unit. When I plugged it in, I immediately saw the power light and a short time later, saw the Wi-Fi light, so I have doubts that this is a USB power issue. I then clicked on the continue button. In the Downlaoder window, a message appeared for a few seconds that it was connecting to the server (I can't recall the exact verbiage and don't currently have the GS-911,) then the message went away and the empty error appeared.
--- End quote ---
OK, understood it does sound like the problem the current beta is to resolve & shows the support ticket was acted on, sending the GS911 to Ted Turner is the best approach, he like Hexcode has a very good customer service record
Remember everyone is trying to do the best they can at the moment, Sth Africa has been in lock down but I know how much work is being done so I am sure Ted & Hexcode will resolve the issue & get the GS911 back to you ASAP
Navigation
[0] Message Index
[*] Previous page
Go to full version