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Problem updating GS-911WIFi

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WayneC:

--- Quote from: ldivis on April 16, 2016, 01:30:40 PM ---I have done it. Without answer in that moment.

--- End quote ---

OK, I am sure they will get back to you and resolve any problems at their end or with the firmware, in the mean time have you tried installing and using the GS911 via the USB port ? and what is the type and configuration of the PC you are using ? WIn ? and are  you running through a home WiFi network ?

ldivis:
It is still not possible to update. For the time beeing is there message from the server:
Failed to connect to server: Connection to server timed out. The server is simply not reachable for now. That is all. If they do some administration tasks or solve technical problem, they should inform their customers on the web.

WayneC:

--- Quote from: ldivis on April 16, 2016, 06:54:49 PM ---It is still not possible to update. For the time beeing is there message from the server:
Failed to connect to server: Connection to server timed out. The server is simply not reachable for now. That is all. If they do some administration tasks or solve technical problem, they should inform their customers on the web.

--- End quote ---

Sounds to me like Avira is blocking the downloader, address the issue, the firmware aspect is a different issue

ldivis:

--- Quote from: WayneC on April 16, 2016, 07:13:28 PM ---
--- Quote from: ldivis on April 16, 2016, 06:54:49 PM ---It is still not possible to update. For the time beeing is there message from the server:
Failed to connect to server: Connection to server timed out. The server is simply not reachable for now. That is all. If they do some administration tasks or solve technical problem, they should inform their customers on the web.

--- End quote ---

Sounds to me like Avira is blocking the downloader, address the issue, the firmware aspect is a different issue

--- End quote ---

I switched real time protection off.

michaelnel:
And I just get a quick server timeout when I try.  No Avira or other anti virus.  Have tried from Mac, Mac laptop running VMware Windows 10, and native WIndows 10 on a Dell Laptop, they all do the same thing.  I got an ack of my ticket from hexcode, but zero help from them.

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