General Category > General Discussion
Problem updating GS-911WIFi
michaelnel:
... and now it waits about 15 seconds and then gives the server timeout message. Strange how it keeps failing in exciting new ways.
michaelnel:
Behavior has changed again. Now when I click on "Check for updates", the little watch mouse pointer symbol just stays, and does not time out.
WayneC:
I just tested download and it is working, sounds like there have been some network or server issues over the last 24 hours though
michaelnel:
Download isn't the problem for me. I was able to download the software. The issue is the firmware update process, which just hangs, or the server times out. In any case, it never succeeds in upgrading the firmware. No help from hexcode either. I guess they do not assist customers on the weekend. I hope they do during the week.
WayneC:
--- Quote from: michaelnel on April 17, 2016, 04:44:49 AM ---Download isn't the problem for me. I was able to download the software. The issue is the firmware update process, which just hangs, or the server times out. In any case, it never succeeds in upgrading the firmware. No help from hexcode either. I guess they do not assist customers on the weekend. I hope they do during the week.
--- End quote ---
Yes you are correct on both fronts, the firmware update is a separate issue to the download problem and Hexcode are not staffed over the weekend, rest assured they will address your firmware issue quickly though once they are back in the office on monday
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