General Category > General Discussion
Problem updating GS-911WIFi
WayneC:
--- Quote from: ldivis on April 15, 2016, 07:08:08 PM ---Hello.
I have the same problem: Firmware upgrade in progress........
The second problem is that Downloader-1601.1.exe contains the pattern of TR/ATRAPS.Gen5(Cloud) and is blocked by Avira. I hope someone from developers will check it as soon as possible.
--- End quote ---
The false positive from Avira should be reported to Avira, virus companies usually deal with false positives reasonably quickly
Re the download problem, you should open a support ticket with Hexcode and contact the reseller you purchased from
--- Quote from: michaelnel on April 15, 2016, 06:17:04 PM ---I have a new GS911 WiFi that I received from The Beemershop a couple days ago. Just this morning I got around to hooking it up, installing the computer software, etc..
Problem is, it tells me there is a firmware update available, and I choose to install it, and it sits there literally for HOURS displaying a popup message that says "Firmware upgrade in progress, do not unplug the interface".
I have tried several times. Yes, I have unplugged the interface. It never progresses beyond the above message. The left green light is blinking slowly, the right one is on steady.
How long should this take? I have updated the OS on my computer in a lot less time than this is taking.
--- End quote ---
You should open a support ticket with Hexcode and contact Beemershop
Hexcode Help desk is on the contact page http://www.hexcode.co.za/contact-us-1
michaelnel:
I have done both.
ldivis:
The problem with update continues I am affraid.
WayneC:
--- Quote from: ldivis on April 16, 2016, 12:12:03 PM ---The problem with update continues I am affraid.
--- End quote ---
Have you logged a support ticket and contacted the place you purchased the GS911 from ?
ldivis:
I have done it. Without answer in that moment.
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