General Category > GS-911 Wifi

New GS-911 Wireless Device, Poor Connections

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Victorc:
I've been having the same issues today, after the unit has been working for the last 8 months ok. All WiFi data appeared to have been wiped and when re inputted and saved, it would disappear on saving, but it would still show as saved networks.

Tried factory rest and deleting and reinstalling the app on my iPhone and Android tablet, with the same results. Windows 10 laptop same as well.

In the end, I have been able to save the networks, by manually entering the information, rather than searching for the networks.

I'll try the service functions again tomorrow.

WayneC:

--- Quote from: Victorc on September 18, 2024, 09:48:35 PM ---I've been having the same issues today, after the unit has been working for the last 8 months ok. All WiFi data appeared to have been wiped and when re inputted and saved, it would disappear on saving, but it would still show as saved networks.

Tried factory rest and deleting and reinstalling the app on my iPhone and Android tablet, with the same results. Windows 10 laptop same as well.

In the end, I have been able to save the networks, by manually entering the information, rather than searching for the networks.

I'll try the service functions again tomorrow.

--- End quote ---

I would open a support ticket with Hexcode - https://www.hexgs911.com/contact-us/

Victorc:
Update on my issue. Manually entering the WiFi name and password, rather than scanning for networks has worked for my iPhone hotspot and home WiFi. It will again allow access to the cloud for configuration of the different systems on the bike.

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