General Category > GS-911 Wifi
New GS-911 Wireless Device, Poor Connections
WayneC:
--- Quote from: hedkase on July 13, 2024, 03:14:41 AM ---
--- Quote from: WayneC on July 13, 2024, 03:10:54 AM ---
--- Quote from: hedkase on July 13, 2024, 02:42:34 AM ---It's the GS-911 Wireless (OBD-II) that I purchased new off Amazon.
--- End quote ---
Understood, unusual for an issue as you describe, as it is new I would go back to the amazon reseller, was the packaging sealed etc on delivery ?, the other aspect which confused me a little was you referred to your home WiFi network then referred to a commercial WiFi network
--- End quote ---
yah, I just meant that my wi-fi setup at home is actually a commercial installation. It's very robust.
I did setup a return for the unit and ordered a new one. Hopefully this'll sort out my issues.
--- End quote ---
Understood re the WiFi network, soumds like a multi tenant system in a large building
Probably best to do the return & replacement, you could let Hexcode know on their support ticket system
https://www.hexgs911.com/contact-us/
carl_shal:
Same here. I purchased it from a reseller here in Canada - DualSport. It is connected to my wifi at home and can't connect to the cloud. I tried using my laptop connected to my home wifi and had the same issue. I'm just unable to get that thing working. I have a case opened, but because of the timezone, it's pretty hard. I might return it. It is not very reliable. If I can't code my bike, I can get any other OBDII to perform a service reset function at a 3rd of the price. I will give HEXCODE a chance to solve it.
hedkase:
--- Quote from: carl_shal on July 16, 2024, 09:45:49 PM ---Same here. I purchased it from a reseller here in Canada - DualSport. It is connected to my wifi at home and can't connect to the cloud. I tried using my laptop connected to my home wifi and had the same issue. I'm just unable to get that thing working. I have a case opened, but because of the timezone, it's pretty hard. I might return it. It is not very reliable. If I can't code my bike, I can get any other OBDII to perform a service reset function at a 3rd of the price. I will give HEXCODE a chance to solve it.
--- End quote ---
I went back and forth with Hex for days on this issue. They kept suggesting things to try that I had already tried. Finally, I ordered a new one and returned the old. New one connected as it should. I think there was a hardware issue with mine. Could be the same for you.
hedkase:
--- Quote from: Bevisflyn on July 17, 2024, 08:40:50 AM ---You can try resetting the GS-911 to factory settings again and see if that allows you to connect in wireless mode.
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I tried that many times with no change in behavior. You may have better luck...
WayneC:
--- Quote from: hedkase on July 17, 2024, 06:09:40 PM ---
--- Quote from: Bevisflyn on July 17, 2024, 08:40:50 AM ---You can try resetting the GS-911 to factory settings again and see if that allows you to connect in wireless mode.
--- End quote ---
I tried that many times with no change in behavior. You may have better luck...
--- End quote ---
Bevisflyn is an AI Spammer, note the link in the signature
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