General Category > GS-911 Wifi
New GS-911 Wireless Device, Poor Connections
hedkase:
Picked up a new GS-911 Wireless a couple days ago and have had nothing but issues trying to get a reliable wireless connection.
Adding my home wifi was easy enough to setup but only stays connected to the app for 20 seconds before disconnecting. Odd thing is, my router still shows the device as being on the network. I'm connecting to a commercial Wi-Fi network and the access point/router is three feet away.
Attempting to add my iPhone hotspot doesn't work at all. When adding the SSID, setting the encryption and entering the password, the data does not save. I hit the save button but as soon as I hit save, all data is gone. That save still shows as being saved but when I go to edit/view the details, all fields are empty.
I've followed the instructions for the hotspot setup several times with no luck.
https://www.hexgs911.com/faq/cant-i-just-use-my-phone-tablet-as-a-wifi-hotspot/
I'm unable to connect GS-911 Wireless to my bike and have wireless enabled. Only D2D works -- can't switch to wireless mode while connected to bike because the hotspot details don't save and if I choose my Wi-Fi, it'll only stay connected for 20 seconds.
Device has latest firmware and is registered. I've also restored factory settings several times but same behavior persists.
Any ideas?
WayneC:
Welcome to the forum, precisely which GS911 model did you purchase & was it purchased new or used ?
hedkase:
It's the GS-911 Wireless (OBD-II) that I purchased new off Amazon.
WayneC:
--- Quote from: hedkase on July 13, 2024, 02:42:34 AM ---It's the GS-911 Wireless (OBD-II) that I purchased new off Amazon.
--- End quote ---
Understood, unusual for an issue as you describe, as it is new I would go back to the amazon reseller, was the packaging sealed etc on delivery ?, the other aspect which confused me a little was you referred to your home WiFi network then referred to a commercial WiFi network. Did you check operation with USB ?
hedkase:
--- Quote from: WayneC on July 13, 2024, 03:10:54 AM ---
--- Quote from: hedkase on July 13, 2024, 02:42:34 AM ---It's the GS-911 Wireless (OBD-II) that I purchased new off Amazon.
--- End quote ---
Understood, unusual for an issue as you describe, as it is new I would go back to the amazon reseller, was the packaging sealed etc on delivery ?, the other aspect which confused me a little was you referred to your home WiFi network then referred to a commercial WiFi network
--- End quote ---
yah, I just meant that my wi-fi setup at home is actually a commercial installation. It's very robust.
I did setup a return for the unit and ordered a new one. Hopefully this'll sort out my issues.
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