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Error Messages

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BMWRGS:

--- Quote from: WayneC on August 12, 2016, 04:31:06 AM ---OK, understood, you seem to have ruled out PC problems and the registration process you used rules out another thought I had

Check what happens with connecting via WiFi first but I think it may be worthwhile lodging a support ticket with Hexcode so they are aware of the problem

--- End quote ---

And with the GS-911 WiFi Utility that I just updated a few minutes ago, I clicked Device registration and a screen popped up with the serial number of my unit, WiFi capable: Yes, Distributor information and Registered owner information (me), so yes, I think that confirms my unit is registered.

I'll do some more checks tomorrow or Saturday before lodging a support ticket with Hex Code.

Thanks!!!

Jughead:

--- Quote from: BMWRGS on August 12, 2016, 04:44:28 AM ---
--- Quote from: WayneC on August 12, 2016, 04:31:06 AM ---OK, understood, you seem to have ruled out PC problems and the registration process you used rules out another thought I had

Check what happens with connecting via WiFi first but I think it may be worthwhile lodging a support ticket with Hexcode so they are aware of the problem

--- End quote ---

And with the GS-911 WiFi Utility that I just updated a few minutes ago, I clicked Device registration and a screen popped up with the serial number of my unit, WiFi capable: Yes, Distributor information and Registered owner information (me), so yes, I think that confirms my unit is registered.

I'll do some more checks tomorrow or Saturday before lodging a support ticket with Hex Code.

Thanks!!!

--- End quote ---

I can prompt that error message at will on my system.  What it normally means is that the PC for some reason cannot communicate with the GS911.

When this happens, click on "Tools", then "Setup".  Select "WiFi Address" and click on "Discover".  The system will then go out and hunt for the GS911.  I find this error a lot since I am running DHCP and IP addresses change from time to time.  As the GS911 is not permanently connected it will attempt to use the IP address that was used previously.  If this is not available it will use another, but the system will not pick it up automatically.

This is my scenario.  I run my business and my home network all on one WiFi network.  I will use the GS 911 now and it will connect with IP address 192.168.1.20.  The system is then configured to use that address. 

While I am busy with something else, my daughter will turn her PC on in the house.  DHCP will then assign her system the IP Address 192.168.1.20 since the GS911 is no longer using it.
 
The next time I connect the GS911, it will connect with a new address, eg. 192.168.1.14, since the .20 address is still in use by my daughter.  My system however is still looking for the GS911 on address .20 and the "This interface has not been registered yet. Please register it before continuing." error pops up.  My PC now has to be reconfigured for the new address 192.168.1.14 for it to work.

The way to avoid this is to give everything static addresses and the exclude these static addresses from the DHCP range.

WayneC:
Jughead, you can normally "reserve" IP No's on a router for specific MAC addresses, this way the IP NO is always the same but the device is left in DHCP mode, you get the best of both worlds that way, I quite often use it rather than static IP settings

O have also noticed many routers now will stick to reserving IP No's for devices until the router is reset or repowered

BMWRGS:
When I set up my GS-911 WiFi, I went into my router, and assigned an IP Address to the MAC of the GS-911 as I have done with so many other devices using the router.

I also entered the MAC in my MAC Filtering Rules as I have with all my other devices that communicate with the router. They all work flawlessly.

BMWRGS:
When I am operating in the GS-911 V1601.1 program, no matter if I am connected using the USB cable or by WiFi, I get these Error Messages. Sure, I can get an AutoScan the very odd time, but it should work every time.

I discovered another way of running through the tests using the GS-911 WiFi Utility. At the bottom right of the screen, there is a button: Open browser for the selected device

That lets me do pretty well the same tests but the difference is, everything works via WiFi every single time.

I am not a software expert, but that points to the GS-911 V1601.1 software since I have so many Error Messages when running it and none when I am running on the other program.

By the way, when I use the USB cable, does that automatically disable connection via WiFi?

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