Wayne ,
I had a lot of help to solve this problem from Kobus at HEXCODE Support , he pointed me in the right direction , switch off firewalls and anti virus , try a different ISP , all to know avail , however I then learned that windows has cache proxy server settings which was not allowing my computer to connect to the server , I just couldn't find how to disable it , so I remember having a similar problem with a website in the UK a couple of years ago , downloaded the same software and problem solved .
In my case , the problem was not the HEXCODE server or my 911 Interface , it's the country I live in .