Unable to reset service reminder

[carbold]

Bike is a 2018 Urban GS. GS911 Wifi, connected to PC by USB.
All updates loaded.
I used to be able to connect via cable and reset the service reminder, now when I try it does not do it, it says:

"Not all expected responses were received from the controller. If this behaviour persists, please contact support"

And then the modification is not done.
Has the software changed in the last year or so? I used to do this regularly. Maybe I am using a mileage that is too high, or a date to far in the feature? Ideally I don’t ever want service reminders….
Thanks all