GS 911 Pro issue

[GSBMW]

Hello,

Made an update and had an error message after. Can't use GS 911 Pro anymore.

The message was GS 911 Diagnostics stop working.

Here is what appeared on the screen.

APPCRASH
GS-911.exe
2406.5.0.0
6673ce5d
StackHash_bQ81      or _b081
6.3.9600.18185
5683.eff4
cQQQQ374            or c0000374
PCH_CD_FROM_ntdll+0x0003C9EC
6.3.9600.0.0.0.256.48
1036
b081
b0811732a0f5daabad251e42a16d4088c
5d23
5d233414fc03c6e21a79fe0932879714

Thank you for your quick help, the customer for who I updated my GS 911 Pro is coming tomorrow 

[Ruan]

Hi GSBMW

Thanks for the details, can you please send through your device debug logs for us to review:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

You can also log a ticket with some images of what you're seeing when opening the GS-911 software again.

On occasion, we've found that the server fails to authenticate the subscription, the easiest way to rectify this would be to check for updates from the setup menu, then navigate back to Device Actionvations to authenticate your subscription. Once that's completed, the ProUnlimited subscription should reflect correctly.

Kind regards
Ruan

[GSBMW]

Hi Ruan,

I've sent through the device the logs and the serial number as asked by mail.

Thank you for your help.

Christian

[GSBMW]

Issue fixed with a firmware update, thanks