GS-911 Software update... Now it won't work?

[DougM]

Hi there.

I recently did the latest software update for my GS-911 for PC. I've had it for 4 years now without issue.
Since the latest update, the shortcut no longer appears as the usual GS icon and when I click on it, I get an error saying:-

"The item 'GS-911.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly,
    do you want to delete this shortcut?

The update downloads fine and the GS-911 unit has both green lights switched on.

Any ideas?

All help is greatly appreciated!!
Many thanks.
Doug.

[WayneC]

I am not sure from your post if you upgraded frpm the old legacy version of the App or just did an update of the new App. Right click on the shortcut for info & it may indicate a different location for the App, if it does not then browse for the new location

[DougM]

thanks.

I have the newer red unit.

Tried your suggestion. I get the same pop up.

[Wilco]

Can you run the application, it's just the shortcut that's not working?

[DougM]

No I can't run the application either.
I can locate the file but don't know how to run it??

Here's a screen shot.

[Wilco]

No I can't run the application either.
I can locate the file but don't know how to run it??

Here's a screen shot.

Best to open a ticket with support so that they can walk through a troubleshoot process with you.

[JonMTL]

Hi, same problem for me. Also, my antivirus detect problem with last update. Sorry but now i can’t use my GS-911.

Jon

[Wilco]

Hi, same problem for me. Also, my antivirus detect problem with last update. Sorry but now i can’t use my GS-911.

Jon

Best to open a ticket with support so that they can amalgamate all the information.

[DougM]

I did send an email to support last week.

No response yet.

I did download the software on my son's laptop and GS-911 works fine.

I then went back to my laptop and tried again. No luck. Download goes fine but I can't run program. I have Norton antivirus.
Norton does check download and reports it as safe.

I then switched off Norton and tried again to install again..
This time it worked.

When  Norton comes back on, GS-911 won't run anymore.
I have to uninstall and reinstall with Norton off.

GS-911 will only install and run with Norton switched off!!

I've had Norton on my laptop even before I bought the GS-911.

I hope this helps others!!

[WayneC]

I did send an email to support last week.

No response yet.

I did download the software on my son's laptop and GS-911 works fine.

I then went back to my laptop and tried again. No luck. Download goes fine but I can't run program. I have Norton antivirus.
Norton does check download and reports it as safe.

I then switched off Norton and tried again to install again..
This time it worked.

When  Norton comes back on, GS-911 won't run anymore.
I have to uninstall and reinstall with Norton off.

GS-911 will only install and run with Norton switched off!!

I've had Norton on my laptop even before I bought the GS-911.

I hope this helps others!!

You should be able to tell Norton not to monitor the GS911 App after you have installed it, not unusual for AV products to give false positives & cause issues, the debug logs would be handy for support, I ave also had to report to AV Co's of issues with other software in the past so a report to Norton would be worthwhile, if no one  tells them then they cant be expected to resolve an issue