Author Topic: License cannot be validated  (Read 1462 times)

Tidza

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License cannot be validated
« on: May 08, 2024, 04:18:33 PM »
The last time I used my GS-911 USB it worked fine but now it says that the license cannot be verified and I can't find the way forward. Could anybody help me please. My software is up to date.
« Last Edit: May 08, 2024, 04:52:13 PM by Tidza »

schuppi

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Re: License cannot be validated
« Reply #1 on: May 08, 2024, 09:53:46 PM »
Hello

Did you download this feature?
That's the only way to use GS911 USB
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Wolfgang
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Tidza

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Re: License cannot be validated
« Reply #2 on: May 09, 2024, 10:01:13 AM »
Thank you for your reply Schuppi but which feature are you referring to.

Ruan

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Re: License cannot be validated
« Reply #3 on: May 10, 2024, 09:05:47 AM »
Thank you for your reply Schuppi but which feature are you referring to.

Hi Tidza

I can't see a notification of a license corruption on your GS-911 serial number, and you're on the latest version so everything should be up and running. Can you please send through your debug logs to our helpdesk on support@hexgs911.com:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/


Kind regards
Ruan