Let me start by saying I was able to install the Wi-Fi version perfectly fine, then updated the tool to the current firmware, and finally ran a full scan, then reset the service reminder until Dec 2025, so no issues with the computer, network, or tool itself. I want the PC version as a backup when working on the bike outside the house, or if there's an issue with my wi-fi. Now, the new computer is a Lenovo Yoga with Windows 11 Home, running Firefox. And my GS911 was bought 10/18/21, with s/n GS3 005 439.
Now to the problem. The final installation of the PC version craps out in the middle of it, with the error message that no internet connection (not the case) attached below. The second file mentions a '401 unauthorized' error that might provide a clue. I also downloaded the error file log, but couldn't post it here (not an approved file). Anyway, this PC version has exactly the same steps as the wi-fi version, and even the same dialog boxes, so don't understand why this PC version is giving me issues. I tried everything, from disabling all firewall and virus/threat settings, to minimizing the level of security on internet options, and nothing worked. Even tried with Chrome (per Ted Porter's suggestion), and same thing. Then tried uninstalling the wi-fi program (in case the PC had to be installed first), and same identical error. Finally tried the older xxx.2 version (vs the xxx.3 suggested update), with no luck. I'm no IT expert, but since I could install the wi-fi version without any issues or changes to the security, it tells me it must be something corrupted on the PC program, but will wait for the experts to chime in. Thank you guys.
JC