ezCAN GEN II failure

[oplemieux]

ezCAN Gen II failed, LED light was off, I checked the fuse, the fuse was okay, removed the device from the bike and bench-tested, and the same result no LED light.

Purchased a replacement from MOTO MOTO in Canada, and the price was considerably more than the last time I purchased one.

[Ruan]

Hi Oplemieux

As discussed in your support ticket, we've authorized your replacement, please feel free to let me know if you have any troubles.

Kind regards
Ruan

[Nish]

Hi Ruan,
Would it be possible to PM me the procedure to follow to report a unit that is not working?
Apologies to hijack the post.

[Ruan]

Hi Nish

No problem, I'll put it here so that guys searching can follow the correct steps - simply send through an email to support@hexezcan.com with the details of your problem and we can run through our standard troubleshooting guide - remember to include the following:
- Your serial number.
- The device config file, this is available from the drop down menu > export. Simply save and attach the file.
- Any info on what has been done and what those results were.

Kind regards
Ruan

[Nish]

Thank you for the quick reply.
I have already sent a service Ticket #41430621 - as I was not expecting a quick reply.
I will get the additional info this evening and send it through.
Regards
John

[Nish]

Glad to report my issue was resolved.
Thank you to Jan and Ruan.
Your customer service is excellent - well done.