Hi, I managed to get the dealer to reset the service light, so I have not touched the gs911 unit for a few days, which has given me some perspective.
For the sake of simplicity, I will limit my inquiries about the unit on the basis that it is plugged into the macbook, and the macbook is connected to my iphone’s hotspot in the garage. No point in discussing running when I cannot walk.
A few basic assumptions:
The unit does not need to be connected to wifi if it plugged into the macbook and the macbook has a strong wifi connection (which it does)
The unit has been registered properly.
It is plugged into the bike, a 2021 Euro spec R1250GS, the ignition and kill switch are on.
The firmware is updated.
The macbook has the lastest version of the software and finds the gs911 when plugged into it no problem.
The issue is that now that I have updated the firmware, when i want to check for codes I get an error:
‘Couldn’t get data for status.json (code 9)’.
So right now the unit does nothing. I can test the diagnostic connecter, which tests ok.
When I try to clear the service warning (what I bought it for) I get the error that it cannot connect to the cloud, or the unit is not properly configured. These are not particularly helpful error messages.
I have sent multiple requests for help, sent in my logs to the developers, followed up last week with emails but no response. I may return it, but thought I should try once more before I toss in the towel.
Any suggestions?