General Category > General Discussion
Problems with firmware update [SOLVED]
WayneC:
There are different logs for the 3 apps, Web/Utility/PC App, they are in a format for Hexcode to read, best to lodge the ticket
txtinman:
--- Quote from: WayneC on August 06, 2020, 05:24:24 AM ---There are different logs for the 3 apps, Web/Utility/PC App, they are in a format for Hexcode to read, best to lodge the ticket
--- End quote ---
Yeah, I created the ticket. I would like to see for myself what's going on. I've had this wifi unit for about 5 years and this is the first time I've not been able to update it. My problem is usually getting it to connect to the network from the garage. :P
Thanks for the comments.
Mike
WayneC:
Mike
There a couple of possibilities re the update failure, Hexcode will resolve, best to keep it up to date, easier for me as I do beta tests & diags for workshops. I assume you are connecting from garage to home WiFi net, we use range extenders for workshop problem areas, they are low cost
Wilco:
Mike, just went to find your ticket.
We can see your interface is timing out during communication. Looks like some kind of USB issue, but seems strange. Are you connected via a USB hub?
We will need the logs (which only we can decrypt ;)). Look in your install directory or in C:\Users\%USERNAME%\AppData\Roaming\...
WiFi logs should be easiest.
txtinman:
--- Quote from: Wilco on August 06, 2020, 03:22:09 PM ---Mike, just went to find your ticket.
We can see your interface is timing out during communication. Looks like some kind of USB issue, but seems strange. Are you connected via a USB hub?
We will need the logs (which only we can decrypt ;)). Look in your install directory or in C:\Users\%USERNAME%\AppData\Roaming\...
WiFi logs should be easiest.
--- End quote ---
No USB hub, but I did try two different USB ports. I'll try to find the log files later today. Should I post them here or send an email?
Mike
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