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Problems with firmware update [SOLVED]

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txtinman:
I'm running version 2004.3 on Windows 10. When I click on "apply firmware updates" the usb connection is dropped and an error message appears that says "the interface returned an error". The error is not explained. I would look in the logs but I don't know where they are kept. Can someone tell me where to find them, or tell me how to get the firmware to update?

Mike

I tried using the web interface again. The update option was grayed out before. This time it was not and I clicked on it. It failed with a file extraction error message, but the USB connection did not drop. I tried four times before the update was successful. I can't explain why the USB kept dropping. Maybe the folks at HEXCode can tell me.

WayneC:
Mike

I have not tried doing a firmware update using the PC App, I normally do it from the web interface

What firmware is in your GS911 WiFi ? & is it the latest version ?, check with the web interface

I would also use the WiFi Utility to see what it does on check for updates

txtinman:
My firmware is version 0.254-0.157

When I use the wifi utility program it tells me the software is up to date and there is an update available for the GS-911wifi interface. It tells me to go to the tools menu option and click on Apply Firmware Updates. There is also a button to install the update now.

If I choose either option the USB connection is dropped and I get the error that says the interface returned an error.

I tried the web interface but the update selection is grayed-out.

I wanted to include screenshots, but I don't know how to get that working either.

Mike

WayneC:
Mike

Sounds odd, current firmware version is 0.254-0.184 & data pack 162 so yours is well out of date

Current version of WiFi Utility is 2001.1 so ensure you have the latest version

If you cant update with the latest WiFi Utility I would lodge a support ticket with Hexcode, they will get you to send them logs for analysis
https://www.hexcode.co.za/contact-us-1

txtinman:
Any idea how to read the logs?
 
Mike

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