Author Topic: GS911 PC and WIFI will not update  (Read 519 times)

bkhunter

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GS911 PC and WIFI will not update
« on: September 02, 2018, 09:32:14 PM »
Both GS911 and GS911 Wifi will not update
although GS911 PC version is 1807.2 it still shows that there is an update available and there is no support for the 2017-2018 F800GS models and shows "failed to write to file:2" error when i try to update it

The Wifi interface also shows there are updates available but it will not update, error 504 pops and also says " upgrade process failed , connection to the server failed, check internet connectivity .
but our internet connectivity is fine.


thanks in advance !
« Last Edit: September 02, 2018, 09:34:56 PM by bkhunter »

Nicol Carstens

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Re: GS911 PC and WIFI will not update
« Reply #1 on: September 03, 2018, 05:43:43 PM »
Both GS911 and GS911 Wifi will not update
although GS911 PC version is 1807.2 it still shows that there is an update available and there is no support for the 2017-2018 F800GS models and shows "failed to write to file:2" error when i try to update it

The Wifi interface also shows there are updates available but it will not update, error 504 pops and also says " upgrade process failed, connection to the server failed, check internet connectivity.
but our internet connectivity is fine.

Thank you for your message. Can I ask that you log the issue with our Help Desk?

If you can send an email to Help Desk: support@hexcode.co.za (always supply your complete GS-911 Serial#)

Regards

Nicol