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Author Topic: Set up error  (Read 12480 times)

Chris Mc

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Set up error
« on: January 09, 2018, 09:53:08 PM »
Hi going through the set up process on my laptop having opened and followed the instructions of the Download Utility I plug in the GS911 and I get the message:
 
Failed to Communicate with GS 911 Interface
Please check that the Interace and the USB cable is connected 
Time out while reading response (1)

Any Ideas


 
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Jughead

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Re: Set up error
« Reply #1 on: January 15, 2018, 07:53:11 AM »
Do you have the GS911 connected to the USB interface?
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panason1c

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Re: Set up error
« Reply #2 on: January 19, 2018, 02:00:36 PM »
Quote from: Chris Mc on January 09, 2018, 09:53:08 PM
Hi going through the set up process on my laptop having opened and followed the instructions of the Download Utility I plug in the GS911 and I get the message:
 
Failed to Communicate with GS 911 Interface
Please check that the Interace and the USB cable is connected 
Time out while reading response (1)

Any Ideas


 

Using Windows 10 will give the same problem
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Chris Mc

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Re: Set up error
« Reply #3 on: January 19, 2018, 06:19:10 PM »
How come software states it works with versions XP to 10

Sent from my SM-A720F using Tapatalk

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GS Jim

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Re: Set up error
« Reply #4 on: January 19, 2018, 10:57:05 PM »
I have a XP, Win 7 and Win 10 laptop and all work. What is your OS?
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