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failed to connect to server

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hatchetdan:
i followed the video on install. when i get to the end where i am asked to check the usb connection i get an error window again[ Test failed failed to download firmwear from server, code 400 ]  Arrrgggg!!!

WayneC:
I have never looked at any video's re GS911 so it is best to state what steps you have taken in the thread here and there is no firmware download for any of the non WiFi GS911 models so what are the answers to the questions below

Did you connect the GS911 to the USB Port ?
Did you then open the downloader and did it see the GS911 ?
Did your web browser then open to the software download page and did you download the GS911 PC Application ?
Did you install the PC Application ?

Xchallenge:

--- Quote from: hatchetdan on April 19, 2017, 06:29:19 PM ---i followed the video on install.
--- End quote ---
If you're referring to the video called Downloading and installing the GS-911 PC software on the Hex website, it is followed by a note:
NOTE: this video is outdated - we will be adding a new one soon.

Maybe that's the reason for your issues...

Please work with WayneC here as he's trying to help you.

Francois Cilliers:

--- Quote from: hatchetdan on April 19, 2017, 06:29:19 PM ---i followed the video on install. when i get to the end where i am asked to check the usb connection i get an error window again[ Test failed failed to download firmwear from server, code 400 ]  Arrrgggg!!!

--- End quote ---

If you get a server error code like this, we suggest that you contact support (http://www.hexcode.co.za/contact-us-1) and provide your GS-911 serial number so that we can investigate the problem in the server logs.

hatchetdan:
I dont know why, but today the unit connected and completed the download, thanks for your help  guys!

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