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failed to connect to server

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hatchetdan:
inishall set-up on my laptop , im getting an error window [win10] [ Failed to connect server could not resolve server host name] What do I do now?

WayneC:
We would need more info it be able to assist, like what version of GS911 and whether you have downloaded the downloader, downloaded and then installed the PC app, registered the GS911 etc

The "failed to connect to server, could not resolve server host name" message though indicates the laptop or GS911 is not connected to the internet

hatchetdan:
I am following the prompts from your  web sight while connected to the internet, this is a non wi fi, with a 2016/11/01 date code and i have downloaded the downloader but come to a halt when i get this error code i havent see anything about registering my unit

WayneC:
OK, understood, be aware on the forum here like other forums the people are mainly owners like yourself

You have downloaded the Downloader so with the notebook connected to the internet, connect the GS911 to the USB port and launch the downloader, press options and it will confirm the GS911 is connected and launch your browser to download/install the PC App, it is done this way to stop the counterfeiters

If the downl;oader does not detect the GS911 is connected then check the power settings on your notebook/PC and turn off any power savings

hatchetdan:
I will check on power savings thanks

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