I am a new user, only second time using my GS911Wifi. Thankfully, my K1600GTL has been running well and I have not used the device since resetting the maintenance reminders last year.
I opened the utility and performed the software updates on the utility. Another click of Update told me the firmware needed to be updated, and 3 updates succesfully installed.
I then connected the module to my bike, started the bike, and did an autoscan. A few error codes on the bike that I was planning to investigate further came up and I attempted to use the email feature to get a copy of the report. No dice.
I then saw another indication that an update was required. I tried it and that was when things went wrong....
Initially it seemed to be working then I got stuck with some network error, and it kept up, would not reconnect.
I shut down the bike, removed the GS911 and tried connecting it to the PC again with the USB cord. Now I don't get any reaction from the GS911, no lights, no beeps, and the utility says it can't find the device.
Any advice would be greatly appreciated!