GS-911 won't talk back to the computer

[Houdini]

To the worldly and knowledgeable,
I've only had my GS-911 for a few months and used it only a couple times on my Windows laptop. In all usage sessions, connection has been very unreliable even though the WiFi router is only two metres away from the GS-911 and the laptop. I have also tried using it on my Home PC with no better results.

TODAY I CANNOT GET THE GS-911 FUNCTIONING.

I can get a response "beep" and the WiFi test shows okay.
When plugged into the bike I press "identify (beep) device" it beeps and then I get the message "Failed to send identity command".
Also, when I try to select a bike from the list, a message "Please connect a GS-911 interface to use the diagnostic function" appears.

I have reset the Wifi settings several times for the unit and repeated all the standard setup procedures with no improvement.

I hope someone can direct me to a solution to solve this.

[mike d]

If you have a windows laptop, have you tried direct connection via the USB cable. At least then you could rule out  the WiFi.

Mike

[Houdini]

mike d,
I've tried direct connection with the USB and there is still no response. All indications show that it is connected but the response from the GS-911 program is "Please connect a GS-911 interface to use the diagnostic function".

[Xchallenge]

What happens when you go to Tools, Setup, select USB and then push the Test interface-button?

[Houdini]

What happens when you go to Tools, Setup, select USB and then push the Test interface-button?

I think I might have already tried this. I became so frustrated yesterday that I lost my normal composure and methodical approach. My bike is out of action until tomorrow but I will check out your suggestion as soon as I can.
Thank you for your input.

[Houdini]

Some help from Wayne C allowed me to sort out some IP address conflicts and the issue is now resolved.