General Category > General Discussion

Can't reset service reminder on 2016 R1200RS

<< < (5/13) > >>

WayneC:
You have a case of new model blues here, clearly there is a bug in the PC Software but the Cloud Services has been updated to resolve it, that will be implemented into to next PC software version. It also takes time to develop and test all the diagnostics routines on new models so the functionality for the 2016 model will improve over time to be the same as earlier models.

The other thing to always keep in mind with the GS911 WiFi is it is 2 tools in one, when being used with the USB connection and PC software it is operating the same as the earlier GS911 with the intelligence in the PC software. When operating in WiFi mode it is using internal intelligence plus the Cloud Services

Peet Badenhorst:
Gents
We can confirm that it is indeed the KOMBI53 instrument cluster on the new RS that has this negative response issue.
We are in the process to source our own instrument cluster to see if we can reproduce this issue in-house. In the meantime we have had some feedback from users that using the web interface and the Cloud server combination with standard settings does indeed reset the service interval as expected. This leads us to believe this issue might be timing related as the instructions follow slower after another over the internet based Cloud server than the PC application.

Hope this workaround helps for the interim until we can develop an update in the next version of the PC application.
Regards
Peet

Lee:

--- Quote from: Peet Badenhorst on June 06, 2016, 09:54:43 AM ---Gents
We can confirm that it is indeed the KOMBI53 instrument cluster on the new RS that has this negative response issue.
We are in the process to source our own instrument cluster to see if we can reproduce this issue in-house. In the meantime we have had some feedback from users that using the web interface and the Cloud server combination with standard settings does indeed reset the service interval as expected. This leads us to believe this issue might be timing related as the instructions follow slower after another over the internet based Cloud server than the PC application.

Hope this workaround helps for the interim until we can develop an update in the next version of the PC application.
Regards
Peet

--- End quote ---

Thanks for the info Peet. I also received a detailed email from one of the Hexcode staff early this morning.

RandyL:

--- Quote from: Peet Badenhorst on June 06, 2016, 09:54:43 AM ---Hope this workaround helps for the interim until we can develop an update in the next version of the PC application.
Regards
Peet

--- End quote ---
Thanks Peet, I can confirm that the workaround works. Appreciate you staying on it to get it fully resolved.

RandyL:
Peet, another quick thought: would you please post something in this thread so those of us following it will be alerted when the software is fixed?

Thanks!

Navigation

[0] Message Index

[#] Next page

[*] Previous page