General Category > General Discussion
Can't reset service reminder on 2016 R1200RS
WayneC:
--- Quote from: RandyL on June 05, 2016, 02:19:40 AM ---I just went to reset my service reminder on my R1200RS and had exactly the same problem. I just sent an e-mail to Hexcode with a screen dump of the error message. I find it hard to believe my unit is defective too, I suspect something the software in the unit. My s/n is 182 and I think that is a relatively early unit, what was your s/n?
--- End quote ---
Hexcode will get it sorted for you but in the mean time do an update on your GS911 WiFi and ensure it is updated to the latest firmware version
RandyL:
--- Quote from: WayneC on June 05, 2016, 03:58:12 AM ---Hexcode will get it sorted for you but in the mean time do an update on your GS911 WiFi and ensure it is updated to the latest firmware version
--- End quote ---
Thanks Wayne but I just checked again and I'm running the latest firmware and app software. Will standby for Hexcode to respond.
Lee:
--- Quote from: RandyL on June 05, 2016, 02:19:40 AM ---I just went to reset my service reminder on my R1200RS and had exactly the same problem. I just sent an e-mail to Hexcode with a screen dump of the error message. I find it hard to believe my unit is defective too, I suspect something the software in the unit. My s/n is 182 and I think that is a relatively early unit, what was your s/n?
--- End quote ---
SN ends in 410. Date 9/28/2015
The replacement unit I received shows the same error message as before and would not reset the service reminder using a laptop.. It did work using my phone, but it will not let me use a custom date and time.
On the 30th Hexcode told me they would check my log and get back with me. I have not heard back from them.
RandyL:
Lee,
Thanks very much for the info. I took your lead and used the iPhone app and the default service time/interval and was able to reset the reminder. Now at least I don't need to look at the "SERVICE" warning all the time while riding. I then went in and changed the date and interval to a non-default value and the controller rejected it just as before, so the same result you got. Clearly the problem isn't with our units but rather something in the software.
I hope Hexcode address this as the GS-911 provides precious little functionality other than resetting the service reminders, and doing so with intervals of your choosing. At best it is a read-only device for error codes otherwise and a questionable value proposition.
Lee:
--- Quote from: RandyL on June 06, 2016, 12:32:46 AM ---Lee,
Thanks very much for the info. I took your lead and used the iPhone app and the default service time/interval and was able to reset the reminder. Now at least I don't need to look at the "SERVICE" warning all the time while riding. I then went in and changed the date and interval to a non-default value and the controller rejected it just as before, so the same result you got. Clearly the problem isn't with our units but rather something in the software.
I hope Hexcode address this as the GS-911 provides precious little functionality other than resetting the service reminders, and doing so with intervals of your choosing. At best it is a read-only device for error codes otherwise and a questionable value proposition.
--- End quote ---
Thanks for confirming you are having the same problems as me with the same model bike.
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