Having trouble with my brand new GS-911 WIFI

[Elite]

I received my new unit today, was all excited to open it. I plugged it into my laptop and drivers installed quickly without any problem.
Went to the official hex site and downloaded the utility + the program

Registered my unit properly, Configured WIFI. All worked until then

But i got an error during the firmware updating, (Cannot open file 3) prompted and closed the update. Getting the same problem everytime i try again.

And when i try to open the browser or program with my android phone im getting the INDEX error saying to contact tech support.

Confused 

[WayneC]

Hi

Welcome to the forum, sorry to hear re your problems, you should open a support ticket with Hexcode  http://www.hexcode.co.za/contact-us-1

You should also contact the supplier, between the two the problem will be resolved for you

The firmware update system has proved reliable but we live in a world where not every error in public networks can be guarded against and it seems you may have had one of the rare errors in the download of the update

[Charles1317]

Just an FYI that I have the same issue with a new GS911wifi. I have opened a help ticket and contacted the seller.

[Lht346]

Hello, have the same problem and additional found an already registered item. Helpdesk answered quickly to return the unit to the seller for checking all parameter.

what was the solution with your item?

[Charles1317]

The same as yours. I contacted the seller and have sent it back to them for repair or replacement.

[Charles1317]

It's interesting that there have been a few of these issues at the same time. A bad run of SD cards? Quality control issue? Dodgy last update?

[WayneC]

Think you may find all 3 units with a problem are here in this thread and no it was not a dodgy last update, looks like a hardware problem

[Davy]

Hi All,

I have the same problem I recieved my GS-911 today...and.. unfortunately I got an error during the firmware updating, (Cannot open file 3) prompted and closed the update.

Also trying to open the browser or program with my android phone , getting the INDEX error saying to contact tech support.

[Lht346]

got a new item now, it works perfect - was a complete sealed one, not open and not connected before, all files complete downloaded - note the SN send to Hexcode - maybe they have a charge with defect one...

[ResQU]

Same problem with mine. However, I went ahead and used it connected via USB and it worked fine. I'll have to contact support tomorrow and I guess send it back....

[WayneC]

Same problem with mine. However, I went ahead and used it connected via USB and it worked fine. I'll have to contact support tomorrow and I guess send it back....

Yes lodge the support ticket now so Hexcode are aware and also let the retailer you purchased it from know before you do anything else

[ResQU]

Ok, email sent to HEX.  I'll try calling too

[faillar]

Is there a resolution to this?  Mine is now a brick.

[ResQU]

There is nothing you can do with the unit.  Contact support and they will have you send it back for replacement.. assuming it's under warranty. Never the less, contact Hexcode directly.