New Firmware/Software Available (April 2023)

[Peet Badenhorst]

Our latest software and firmware release is available. For more details see https://www.hexgs911.com/news/march-2022-software-firmware-updates-available/

[Borgia]

The page at the link indicates that version 2203.3 is available and describes the changes since version 2201.3.

I have version 2104.1 and the yellow USB interface. When I do the check for updates it says that i have the most recent version.

Is this correct?

[Ruan]

The page at the link indicates that version 2203.3 is available and describes the changes since version 2201.3.

I have version 2104.1 and the yellow USB interface. When I do the check for updates it says that i have the most recent version.

Is this correct?

Hi BMWRoadsterca

The old yellow GS-911 device is not compatible with the latest GS-911 Diagnostics version of the software. Keep in mind that the bikes supported by the yellow GS-911 is already fully supported in the legacy Windows PC app (2104.1), so you will be able to operate normally as always.

Please feel free to let me know if you have any questions.

Kind regards and safe travels
Ruan

[Borgia]

Does development work on new features continue on 2104.1 or has it been abandoned?

[Ruan]

Does development work on new features continue on 2104.1 or has it been abandoned?

Hi BMWroadsterca

2104.1 will no longer receive additional feature updates, as mentioned this is now a legacy app which can be used by the old yellow GS-911 devices to continue with diagnostics on the K1X and K024 bikes (pre-LC bikes and some of the K024 RnineT bikes - <2016). The GS-911 Diagnostics application along with the Web app used by the GS-911 Gen 2 USB and WiFi devices will be updated with new features as they are developed for the newer bikes.

Kind regards
Ruan

[UrbanGS]

Our latest software and firmware release is available.

Thanks for version 2203.3 - and congratulation: autoscan works with my F700GS now  :)
However, there is no firmware-update listed at https://www.hexgs911.com/gs-911-downloads/

regards
Heinz

[Ruan]

Hi Heinz

Thank you for letting us know! The fix for the autoscan on the BMSMP1 bikes was active in our beta firmware until we released the latest iteration of the Diagnostics and Web app firmware. You can always contact us when you experience troubles such as an autoscan not working:
https://www.hexgs911.com/contact-us/

Regarding the firmware update, this took place while installing the new GS-911 Diagnostics application (2203.3). If you are a mobile/Mac user, the firmware update would take place within the web app under the Check for updates section.

Kind regards and safe travels
Ruan

[UrbanGS]

You can always contact us when you experience troubles such as an autoscan not working

Hi Ruan,

so I did, but unfortunately the Covid lockdown came across. Hopefully, the team is ok now.

Thanks for explaiing the firmware-update
Heinz

[kaileybutt]

Hello folks – red unit – have just updated unit's firmware but cannot update to new version of software getting error code below. Tried to install on PC with Windows 11 and laptop with Windows 7 and receive the same error message.

Any trouble shooting suggestions would be appreciated - sent email with unit's serial number and copy of error message

Thanks,

[Ruan]

Hi Kaileybutt

Can't seem to locate any ticket requests from our helpdesk, but from your registration information, it looks like you are up and running. Whenever you experience any troubles, feel free to contact us:
https://www.hexgs911.com/contact-us/

Regarding firmware updates, for Windows users the easiest way would be with a USB connection using the GS-911 Diagnostics application; and for Mac users, the best way would be through our WiFi utility, both are available on our website's downloads page:
https://www.hexgs911.com/gs-911-downloads/

Remember that you need a stable internet connection for this process. The GS-911 does not have to be connected to the bike for this process, so you can always move closer to your router with your laptop and the GS-911 connected via USB for power.

Kind regards
Ruan

[kaileybutt]

Thank you Ruan - got it figured out and I am up and running

Best regards,

B

[mike d]

So what was the problem?

Mike

[kaileybutt]

Morning - apparently the initial program I downloaded was corrupt - removed and reinstalled and the program worked correctly.

Trouble ticket 37081195:2203.3 - appreciate the help

[Francois Barnard]

Hello all GS-911 users!

Our latest software and firmware release is available. For more details see: https://www.hexgs911.com/news/june-2022-software-and-firmware-upgrades/

Greetings,
Francois

[macmanaman]

Good morning,

What should I expect from this functionality:

K24 LED indicator retrofit, K24 DWA/RDC retrofit promoted from Beta

I would be able to retrofit RDC system?

Regards.