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General Discussion / Re: Problems with firmware update [SOLVED]
« Last post by txtinman on August 07, 2020, 09:15:54 PM »
Quote
I couldn't find any log files so I used the send logs function under the tools menu.
Found your logs, thanks. You have missing/problematic Windows USB drivers.
Wayne is most likely on the right path as to why this is the case, but if you have reason to believe your installation might have been corrupted you could reinstall the GS-911 PC application.
Your logs indicate a failure to load ftd2xx.dll which we ship in the USBDrv directories that should be located in your install directory. If they are missing, it's best to reinstall before considering a system restore or Windows troubleshooting.

Well I verified that file was there, but I re-installed anyway. Of course I can't test it because the software is up-to-date. Guess I'll find out next time.

Mike
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General Discussion / Re: Problems with firmware update [SOLVED]
« Last post by txtinman on August 07, 2020, 04:41:24 PM »

I tried using the web interface again. The update option was grayed out before. This time it was not and I clicked on it. It failed with a file extraction error message, but the USB connection did not drop. I tried four times before the update was successful. I can't explain why the USB kept dropping. Maybe the folks at HEXCode can tell me.

Microsoft has had USB printer problems in an update recently which has caused some grief, I would not be surprised if it extended beyond printers

I assume you do have USB power savings turned off, that has also been problematic in Win10

This is another good reason to port the application to Linux :)

Mike
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General Discussion / Re: Problems with firmware update [SOLVED]
« Last post by txtinman on August 07, 2020, 04:36:49 PM »
I'll do a re-install and see if that fixes things. Thanks for the help.

Mike
4
GS-911 Wifi / New GS911 user, using secondhand GS911
« Last post by madmax on August 07, 2020, 09:00:45 AM »
Hi all, My partner and I own 2 R-series bikes. She owns a 2000 R1200c and I have a new 2020 R1250RS
I bought off a mate his GS911, he only had one bike connected to it, his R1200RT which he has since sold.
It is the older unit with the 10pin round plug and I have bought the adapter lead for the OBD2 connector.
At this point in time I have left it registered in his name.
First question; if I change the registration do I get charged for a new licence?
Second question; I connected it to my partners bike, there was no prompt for the vehicles VIN? Doing a autoscan it failed to read the VIN  ???
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General Discussion / Re: Problems with firmware update [SOLVED]
« Last post by Wilco on August 07, 2020, 08:39:57 AM »
Quote
I couldn't find any log files so I used the send logs function under the tools menu.
Found your logs, thanks. You have missing/problematic Windows USB drivers.
Wayne is most likely on the right path as to why this is the case, but if you have reason to believe your installation might have been corrupted you could reinstall the GS-911 PC application.
Your logs indicate a failure to load ftd2xx.dll which we ship in the USBDrv directories that should be located in your install directory. If they are missing, it's best to reinstall before considering a system restore or Windows troubleshooting.

Quote
I tried four times before the update was successful.
We had incremental improvements that worked against each other here that lead to extraction delay issues when updating from certain older versions through the web interface. If the delays add up you can get time-outs. This slipped through in-house and beta testing since we all update regularly, but was caught with regression testing. It has since been fixed by updating the protocol and moving more of the extraction control to the codeblock.


Quote
but the USB connection did not drop
The USB connection is not used for communication when using the web interface, so the driver issue you have would not impact this process.

Quote
I would like to see for myself what's going on.
Hope I covered everything?


Glad you are up and running, hope you get your drivers fixed.  :)
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General Discussion / Re: Problems with firmware update [SOLVED]
« Last post by WayneC on August 07, 2020, 03:55:49 AM »

I tried using the web interface again. The update option was grayed out before. This time it was not and I clicked on it. It failed with a file extraction error message, but the USB connection did not drop. I tried four times before the update was successful. I can't explain why the USB kept dropping. Maybe the folks at HEXCode can tell me.

Microsoft has had USB printer problems in an update recently which has caused some grief, I would not be surprised if it extended beyond printers

I assume you do have USB power savings turned off, that has also been problematic in Win10
7
General Discussion / Re: tyre pressure value change..bar to psi
« Last post by wjcbsr on August 06, 2020, 06:14:52 PM »
Yeah, I tried.  No worky!
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General Discussion / Re: Problems with firmware update
« Last post by txtinman on August 06, 2020, 04:56:39 PM »
I couldn't find any log files so I used the send logs function under the tools menu.
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General Discussion / Re: Problems with firmware update
« Last post by Wilco on August 06, 2020, 03:41:25 PM »
Let's keep it on the support ticket.
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General Discussion / Re: Problems with firmware update
« Last post by txtinman on August 06, 2020, 03:34:47 PM »
Mike, just went to find your ticket.
We can see your interface is timing out during communication. Looks like some kind of USB issue, but seems strange. Are you connected via a USB hub?
We will need the logs (which only we can decrypt  ;)). Look in your install directory or in C:\Users\%USERNAME%\AppData\Roaming\...

WiFi logs should be easiest.

No USB hub, but I did try two different USB ports. I'll try to find the log files later today. Should I post them here or send an email?

Mike
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