January 2025 GS-911 software and firmware available! Details at https://www.hexgs911.com/news/january-2025-software-and-firmware-updates/
consider posting on a forum for mechanical troubleshooting, like https://www.s1000r.co.uk/this is the forum for the diag tool itself, not the motorcycle you may be attaching it to. the obligation here will go only as far as "is it properly reading codes? yes? okay good luck"
Wild. I tend not to go to McDonald's for help with my dry cleaning, but this place runs different I s'pose. Carry on, then!