General Category > GS-911 Wifi
INstall woes on Win10 laptop
JayElDee:
I've been using my GS-911 (gs1 003 650 - f1b5) on an old windows xp machine, but that OS is no longer supported. Inherited a win10 laptop and having woes trying to install.
Downloaded the windows installer, ran it and got to the
"Congratulations! You have finished installing your GS-911 device drivers." screen.
In the window below it shows
"HEX Code USB Driver package (8/16/2017 2.12.28)" and Status is "ready to use"
I click "finish" and the downloader screen pops up.
I hit "continue" and I get
Error
GS-911 driver install not complete yet. Plug in the GS-911 interface and wait for driver installation to complete. If you had the interface plugged in before starting the downloader, unplug it and plug it in again."
On my GS-911 one light is solid green, the other is flashing about 1x per second.
ONe screen tells me the drivers are installed, the next tells me they are not. Waiting for a looong time for the drivers to install(?) does not help. I've tried various permutations of the usb in and out and the same thing happens.
I've done a search for the HEX code driver package on the laptop and cannot find it. So, I can't delete it and try again, if that would even help. No idea whether it was actually downloaded or not
Now what?
any help appreciated and TIA
WayneC:
A little more detail re the GS911 would be good, it is a WiFi model ?, the Version of Win10 as well
The PC App runs fine on XP so you could continue to use it, I would suggest lodging a support ticket https://www.hexcode.co.za/contact-us-1
JayElDee:
Hi, Wayne, thanks for responding
Yes, the wifi model, with the serial number in the first post.
Win 10, I believe is the most recent, but at the moment I am reinstalling from the cloud. I assume it will be the most recent?? I had the reinstall set to clean the disk to wipe any user entered things.
I inherited this Acer laptop(Aspire E15-E5-576) from a grandson who used it a lot for games and although I tried to remove as much of games detritus as I could, I figure something may left on it, thus the re-install.
I tried to use the wifi to install and the wifi installer said that I had a usb connection to the GS-911 even when the GS-911 wasn't plugged in to the USB, so I got nowhere with that avenue.
I went into device manager to see if I could find the GS-911 there, to uninstall it and start anew, but it wasn't listed as a device.
Yes, I could continue to use the XP machine, but it is almost 25 years old and the last time I used it I received a warning from HexCode that they would no longer support the OS and that an update was out there, but not for an XP machine.
Dealing with this reminds me why I am a MAC user
WayneC:
OK understood re Win10, probably best to do a reload of W10 but I hope you have the licence key to reactivate it in case things go amiss in the reload.
I looked back at your other posts & it looks like you had not updated firmware in the GS911 for a long time, it is best to keep firmware up to date as the Service Functions in the cloud rely on firmware being up to date, in this case that is a good reason to lodge a support ticket with Hexcode
As for these issues being a good reason to be on the MAC, Apple has their own fair share of problems but Windows is a worry at times
I would suggest also using the WinXP system web browser, preferably an up to date browser like firefox to update the firmware in the GS911
JayElDee:
So, you think I could update the firmware on the GS-911 via a browser on the XP machine? If so, I'll do that.
Re the license...I went to the Acer site and there were instructions how to re-install and preserve the license if I am reading them right. In truth I am keeping my fingers crossed a bit, but I figured I had nothing to lose to try it. The Win10 machine was obtained ONLY to use the GS-911 and it wasn't doing that.
IIRC I think that, ie the firmware, was what hexcode warned me about and also said not ava via XP. Can't hurt to try though.
Thanks
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