Author Topic: Update problem  (Read 120 times)

exopar

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Update problem
« on: February 13, 2020, 07:28:01 PM »
Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

psund70

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Re: Update problem
« Reply #1 on: February 13, 2020, 08:55:04 PM »
Can't update mine either. It says there's a new update but nothing happens when I press the button to update.

psund70

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Re: Update problem
« Reply #2 on: February 14, 2020, 07:41:24 AM »
Fixed mine problem.
Downloaded GS-911Downloader-1911.2.exe it does not work att all  :(

then GS-911wifiUtility-2001.1.exe which worked and then updated the GS-911 firmware  :)

Ruan

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Re: Update problem
« Reply #3 on: February 14, 2020, 09:09:37 AM »
Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

Hi Exopar

Would you mind logging a ticket on our helpdesk, I would like gather more information from you and some screenshots if possible.

https://www.hexcode.co.za/contact-us-1

Kind regards
Ruan