Update problem

[exopar]

Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

[psund70]

Can't update mine either. It says there's a new update but nothing happens when I press the button to update.

[psund70]

Fixed mine problem.
Downloaded GS-911Downloader-1911.2.exe it does not work att all 

then GS-911wifiUtility-2001.1.exe which worked and then updated the GS-911 firmware 

[Ruan]

Have problems updating from version 1912.1 to the last version.
No way to make it happen. Neither by the software as such nor bye the updater tool. Any idea what to check for?

Hi Exopar

Would you mind logging a ticket on our helpdesk, I would like gather more information from you and some screenshots if possible.

https://www.hexcode.co.za/contact-us-1

Kind regards
Ruan

[e7navy1999]

I just did my normal 5000 mile oil change.  I went to do the maintenance update and my GS911 would not work after the update.  I fiddled with the software for about 40 minutes than was able to get it to work. I noticed that the GS911 desktop icon no longer worked after the update.  I had to go into my "C" Drive, find programs, find GS911 and launch the program from there.  It took me a few times and multiple update retries/  Honestly i am not sure what I did but it finally began to work.  It was not a smooth operation and stressed me out a little. 

[atygert]

I'm in the same boat.  I tried the latest downloader version (1922.2?).  When I connected my GS911 by usb and hit the download button, all I go was an empty error message.  I tried the wi-fi app (2001.1,) and all I get is a GS911 logo, a spinning wheel and a message stating front end loading.  I've been at this for 2 hours.  Every time I try to use this thing, it's an all day event.  This is beyond maddening.

[mike d]

Are you using Firefox? There was a guy on another forum with a download problem, which turned out to be caused by Firefox.

Mike

[atygert]

Chrome Version 83.0.4103.61 (Official Build) (64-bit) on Win 10 1909 (OS build 18363.836)

When I press the Continue button on the downloader, I see a message for a few seconds that says it's connecting to the server.  Then it throws an empty error message. 

I'm sure part of this is user error.  But, it seems every time I try to use this tool, I hit one problem or another.  This happens to be the worst problem hit to date.  If there is a published workflow of steps we should take every time we use the GS-911 or steps we should take before a long trip, where we might need to depend on this tool to fix or trouble shoot an error, I would love to see that document.

I have a PDF documenting errors I encountered trying to use my GS-911 over the last day or so.  When I generate the PDF from a Word doc, the PDF is 5 times bigger than the Word file, so I can't attach it.  Word doc is 378 KB.  PDF is 1,630 KB.  I'm happy to send it to anyone who's interested.  Downloader error message is attached.

Thanks in advance for any and all ideas on how to fix this.

[WayneC]

Are you using Firefox? There was a guy on another forum with a download problem, which turned out to be caused by Firefox.

Mike

I use Firefox on both Linux & Windows, & have never had a problem with GS911, I suspect there is more to that story Mike

[WayneC]

With the GS911 WiFi after doing a firmware update it can be best to do a browser cache clear regardless of which browser is is being used and there are times when the downloader is updated by Hexcode to move to the new version, the same can apply to the WiFi utility

[e7navy1999]

Thanks WayneC.  I had a heck of a time with the update.  Took me about an hour of stress.  I am not even certain how I finally got it to update because i was fiddling around with the settings so much and trying different browsers.  In the end it worked.  Took longer to update then it did to perform my oil change maintenance.  I have never been able to get the wifi to work with my phone network.  i sort of gave up.  Any tips would be appreciated but the info would have to be baby step detailed as I suc at tech

[atygert]

I Sent this information to Ted Porter last week.  Ted suggested sending this to support@hexcode.co.za, which I did on 5/31/2020.  I have not heard back from them yet.  I will share their findings once I hear back.

[atygert]

I sent info to support@hexcode.co.za on 5/31/2020 and have heard nothing back since then.  That's more than a little disappointing.

[WayneC]

Hexcode have been busy with updates to WiFi firmware & an upcoming new PC App release so bear with them I am sure the download issue will be addressed, we have done testing on a few WiFi firmware updates during the last month so I know the hard work being done

You can now look at changes in each release from the GS911 WiFi web GUI http://www.hexcode.co.za/products/gs-911/latest

There seem to be 2 separate update issues mentioned in this thread, GS911 WiFi firmware update & PC App update, & the 2 should not be confused, I did a check on downloading the PC App & could not see any problem on my test systems

[atygert]

Can someone advise how to download the desktop app?  I can give that a shot.  If I need the downloader functioning properly, then I'm SOL on all fronts.

I understand that they have competing priorities.  However, the total lack of a response until their hand was forced doesn't bode well for showing care and concern for their customers.