Author Topic: Hello from UK. I have fallen at the first hurdle...  (Read 369 times)

Dom22

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Hello from UK. I have fallen at the first hurdle...
« on: February 26, 2019, 01:29:15 PM »
Feeling rather dim as cannot even download the software. Yellow GS 911 usb, downloader downloaded, gs911 connected when prompted, 'download' button clicked, and i get a 'session expired' message in my browser. The downloader has a button to copy the browser link, which I have done and then pasted, and it also opens a 'sesison expired' web page. Probably me doing something stupid, but also slightly frustrating!

Mornay

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Re: Hello from UK. I have fallen at the first hurdle...
« Reply #1 on: February 26, 2019, 03:41:34 PM »
Hi Dom,

Sometimes the browser stores a cached version of the link, which has indeed expired. The way around this is to copy the URL, but instead of opening a new windows, open an incognito window and paste the link there.

Regards,
Mornay

Dom22

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Re: Hello from UK. I have fallen at the first hurdle...
« Reply #2 on: February 27, 2019, 12:40:12 AM »
Thanks. In the end I used a different computer, downloaded the software to that, and then transferred the software to my laptop. All working. Cheers