GS911 Failed to update

[netaccs]

Hello to all !

I have GS-911. The device works correctly. I have connected couple bikes with no problem.
Few days ago there was an update, which I can't install.
First try on MacOS, then on Windows 10 - on both OS can't install update.
When using the desktop application and select update, the update procedure is starting and after while it just reboots and offer to update again.
I connect the device to my wifi network and select update via web menu. After select update I see the progress bar about download and install,
but after reboot there was errors (attached files).
In web menu in top corner I see blink text:
No response...retrying 2.3.4....

Does anyone have the same problem?

[WayneC]

The screen shot shows the firmware is rather old but the data pack is the current version, I would suggest lodging a support ticket with Hexcode

https://www.hexcode.co.za/contact-us-1

[Nicol Carstens]

Thanks for the flag. Let's get in touch and get it sorted.

Nicol

[DannyJohnson]

Hello to all !

I have GS-911. The device works correctly. I have connected couple bikes with no problem.
Few days ago there was an update GNC phenq, which I can't install.
First try on MacOS, then on Windows 10 - on both OS can't install update.
When using the desktop application and select update, the update procedure is starting and after while it just reboots and offer to update again.
I connect the device to my wifi network and select update via web menu. After select update I see the progress bar about download and install,
but after reboot there was errors (attached files).
In web menu in top corner I see blink text:
No response...retrying 2.3.4....

Does anyone have the same problem?

When using the desktop application, I couldn't install update on a Win 10 system, but when I tried on a Win 7 system, the update installed successfully. Strange!