Can't reset service reminder on 2016 R1200RS

[Francois Cilliers]

Thanks for the update Francois.

Good news! We currently have an RS in our garage for testing, and it looks like we found the source of the problem. There are a number of other things that also need attention right now, but we should be able to release a solution for this issue swiftly.

[Francois Cilliers]

Even better news! We have a work-around that you can use to reset your service reminder right now with the existing GS-911 PC app.

The work-around requires that you use the "Choose custom date / mileage" function, and it should work for both the R1200R and R1200RS that have the XKOMBI53 instrument cluster.

The problem is that the XKOMBI53 cluster controller only accepts a service distance that differs from the bike's current odo value in increments of 100 km. Example: if your bike odo is currently at 10345 km, your service reminder distance can be set to 10445 km, 10545 km, 10645 km, etc. But, the cluster controller will not allow 10349 km or 10449 km or 10549 km, and also not 10355 km or 10455 km or 10555 km, etc. In other words, the last two digits of your service reminder distance must be exactly the same as the last two digits of your odo value, but only for km.

For those people working in miles, you'll have to do a conversion, but it may be easier to just set the GS-911 app to use km while you are resetting your service reminder.

We'll get this fixed in the app so that you won't see an error message for invalid values in future.

[schuppi]

Hello Francois

Perfect problem-solving, welldone !

[Lee]

Good news.
I'll give this a try in the next couple days.

[Lee]

It works 
Using the work-around I was able to reset the service reminder using a windows laptop. It worked on both of our R1200RS bikes.
It took two tries on my wife's bike but it worked The way I type I may have typed the wrong number for the mileage.

Thanks for the fix.

[schuppi]

Great

Hello Lee
thank you for your feedback

[Lee]

Even better news! We have a work-around that you can use to reset your service reminder right now with the existing GS-911 PC app.

The work-around requires that you use the "Choose custom date / mileage" function, and it should work for both the R1200R and R1200RS that have the XKOMBI53 instrument cluster.

The problem is that the XKOMBI53 cluster controller only accepts a service distance that differs from the bike's current odo value in increments of 100 km. Example: if your bike odo is currently at 10345 km, your service reminder distance can be set to 10445 km, 10545 km, 10645 km, etc. But, the cluster controller will not allow 10349 km or 10449 km or 10549 km, and also not 10355 km or 10455 km or 10555 km, etc. In other words, the last two digits of your service reminder distance must be exactly the same as the last two digits of your odo value, but only for km.

For those people working in miles, you'll have to do a conversion, but it may be easier to just set the GS-911 app to use km while you are resetting your service reminder.

We'll get this fixed in the app so that you won't see an error message for invalid values in future.

I see this statement in the latest update info.

Allow service reminder reset on new 2015+ R1200R and R1200RS bikes by writing acceptable interval distances

I take it acceptable interval means using the work around mentioned above?
Too lazy to go out in the cold garage to try the latest update

[WayneC]

Be brave rug up and get out there  , it is too hot here to go out and remove the dash from my machine   

[Francois Cilliers]

I see this statement in the latest update info.

Allow service reminder reset on new 2015+ R1200R and R1200RS bikes by writing acceptable interval distances

I take it acceptable interval means using the work around mentioned above?
Too lazy to go out in the cold garage to try the latest update

Hi Lee. This is slightly better than the work-around. With the update, you can now do a normal reset any way you prefer and the software will automatically recalculate the service distance to the nearest value that the controller will accept. When you get around to trying it out, let us know what you think, especially if anything seems confusing. We'd be happy to improve it more if needed.

[Lee]

I see this statement in the latest update info.

Allow service reminder reset on new 2015+ R1200R and R1200RS bikes by writing acceptable interval distances

I take it acceptable interval means using the work around mentioned above?
Too lazy to go out in the cold garage to try the latest update

Hi Lee. This is slightly better than the work-around. With the update, you can now do a normal reset any way you prefer and the software will automatically recalculate the service distance to the nearest value that the controller will accept. When you get around to trying it out, let us know what you think, especially if anything seems confusing. We'd be happy to improve it more if needed.

Sounds good.
Thanks

[Lee]

I reset back to miles and tried it. Using Custom, no matter how many miles I entered it would change it by 7,400 miles.
After messing with it for a hour or so I gave up, set it back to Km and used the work around method.

I'll wait till spring when it's warmer and try the next update.

[Lee]

 When you get around to trying it out, let us know what you think, especially if anything seems confusing. We'd be happy to improve it more if needed.

The update did not fix the problem.

[Lee]

Thanks for the update Francois.

Good news! We currently have an RS in our garage for testing,

Is the RS still available to you so you can continue to work on the problem?

[Francois Cilliers]

Is the RS still available to you so you can continue to work on the problem?

Unfortunately, no. But, I'll have a look and see what could have caused the result you are seeing. I guess you won't be able to send us the application logs for the time when this happened, since it was more than a week ago. When you get another chance to re-run the function, could you please send those logs so that we can see what went wrong?

Can you remember at all what specific values you tried with the custom reset?

[Lee]

Is the RS still available to you so you can continue to work on the problem?

Can you remember at all what specific values you tried with the custom reset?

No. I tried several different values, all in miles, and all more than 6,000 miles.