Cant configure channels

[Stringman]

Hi

I have a ezCAN gen 2 fitted to a BMW F800GT

I Cannot configure the channels.

I have connected 2 (yellow) spotlights to the red channel, 2 (white) spotlights to the blue channel  and a led brake light to the yellow channel. The white channel is unused.

I have tested the channels via the diagnostics page and used the slider to check the outputs are ok, and all is good.

I can change the configuration of the channels (red to aux1, blue  aux2, yellow brake)  and I have tried pressing apply after each change and also and the end of the 3 changes. The apply box does not seem to change when clicked on though.

But the moment I go into the menu  to change the  configuration of the channel the 4 channels change back to the default settings.

I have made these settings with the ignition on but not the engine running. Would that affect it.

I have looked at the youtube videos and cant see that I am doing anything wrong

[Stringman]

Update

following the advice on: post#7
https://www.r1200gs.info/threads/hex-ezcan-problems.56867/

I reset the device.
Still no joy I tried changing the screen resolution on my laptop from native 3840x 2160 to 1920x1080. Then I could apply the settings for the red channel. Tried the blue channel - no joy. bounced back the resolute to native and I could apply the settings!!!
Every time i wanted to apply a change I had to change the resolution.
Stupidly frustrating but at least I am all configured and up and running!

[Ruan]

Update

following the advice on: post#7
https://www.r1200gs.info/threads/hex-ezcan-problems.56867/

I reset the device.
Still no joy I tried changing the screen resolution on my laptop from native 3840x 2160 to 1920x1080. Then I could apply the settings for the red channel. Tried the blue channel - no joy. bounced back the resolute to native and I could apply the settings!!!
Every time i wanted to apply a change I had to change the resolution.
Stupidly frustrating but at least I am all configured and up and running!

Hi Stringman

For next time, you can keep the resolution at 4k and just adjust the scaling to the recommended percentage - this is the workaround we currently give to all customers facing this issue. We are working on a more permanent resolution though!

Kind regards
Ruan

[Stringman]

Ruan
without wishing to be rude, if this is a known bug/issue would it not make sense for it to added to the instructions or at least added to the FAQ of the website?
It was frustrating that I could not fill in the web contact page because I did not have the bike with me (so no serial number) and A reply to this post(not that you should expect prompt replies on any forum) was 12 days.
But its good to know the work around.
Thanks

[Ruan]

Hi Stringman

No problem with the commentary, I can appreciate that fully. In future, for any support related queries, the best point of contact would be our helpdesk - we man this Monday-Friday 08h-17h. You can reach us on support@hexinnovate.com

Our forum is a public forum that allows users of all different walks of life to weigh in on each other's scenario and/or problems they're experiencing, mostly for mechanical problems and how to address them. We do offer support here, but as I mentioned, the best point of contact will always be to reach out to support directly.

I will be checking whether there is a place in our FAQs for this workaround, as you mentioned, this should be a resolution one can find on your own.

Please let me know if you have any questions!

Kind regards and safe travels
Ruan