Autoscan Failure with new Firmware

[NH1200c]

I have updated my WiFiUSB GS-911 today and Autoscan on my 2020 R1250RT fails after 27~30%. (I have run Autoscan numerous times since my purchase of the GS-911 in 2020 and this is the first time it has failed.)

I have tried Autoscan via USB (my preferred connection type) but it also fails using WiFi.

Thank you for any advice you can offer -

Larry

[WayneC]

With the issue you encountered lodge a support ticket with help desk https://www.hexcode.co.za/contact-us-1

[NH1200c]

Thank you Wayne, I will do so.

(I was hoping this was a known issue caused by the user!  ;D)

Ride safe -
Larry

[Ruan]

Hi NH1200C

Something to add here, please upload your logs as well when reporting it to our helpdesk, we'll need to have a close comb over on this:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Run a couple of autoscans, but also scan controllers - available from the detected vehicle option > scan controllers.

Check whether all controllers are identified there as well or if not, run a couple of scan controllers and then upload your logs please.

Kind regards
Ruan

[yabefi]

I have updated my WiFiUSB GS-911 today and Autoscan on my 2020 R1250RT fails after 27~30%. (I have run Autoscan numerous times since my purchase of the GS-911 in 2020 and this is the first time it has failed.)

I have tried Autoscan via USB (how to screenshot on windows) but it also fails using WiFi.

Thank you for any advice you can offer -

Larry

Thanks! Update to the new version 2023 will bring you a better experience

[NH1200c]

Thank you to Ruan and rest of the GS911 team - using Beta software everything completes. Now back to regular winter maintenance of the bike and getting ready for the riding season!

Ride safe -
Larry

[botus]

there should be a new release out soon with lots of tweaks - I've been supporting developers with similar autoscan failures - I'm running a beta release that's fixed theses oddities on two bikes I own...

its to do with comms around the bike - if the bike gets the info later than the tool expected to see it some odd stuff turned up and threw a few spanners in the works...  took me a while to realise - do another scan - never clear and you'll likely notice a different result....

next release should rock up really soon