GS-911 User Forum

General Category => General Discussion => Topic started by: Dann on December 20, 2019, 04:22:24 AM

Title: Firmware update failed
Post by: Dann on December 20, 2019, 04:22:24 AM
The installation of the last Firmware update failed with the following error: The interface returned an error
I tried to reinstall it but it keeps failing and now gives me the following message: Failed to open file: 16

The GS-911 1912.1 software had no issue.

If I test the interface from it I get the following:

Firmware:
Copyright (c) 2013 Hex Microsystems (Pty) Ltd.
Registered to:
Daniel Ouellette
Registered email:
dann323@hotmail.com
Serial No.:
GS1 000 696
Checksum:
0BE5
WiFi support:
Yes
Firmware Version:
0.254-0.175
Datapack:
0.152
BSV:
0.27-0.10-1
License Date:
09/2014
K-Line 1 status:
Not plugged into motorcycle
K-Line 2 status:
Not plugged into motorcycle
Battery Voltage:
Not plugged into motorcycle
Ignition Voltage:
Not plugged into motorcycle

How can I fix that?
Title: Re: Firmware update failed
Post by: Mornay on December 20, 2019, 08:37:25 AM
Hi Dan,

Will you sending this request to our helpdesk staff? They'll be able to assist.

http://www.hexcode.co.za/contact-us-1

Regards,
Mornay
Title: Re: Firmware update failed
Post by: Dann on January 15, 2020, 04:17:04 AM
Everything seemed to have worked.

I disconnected the GS-911 and reconnected it to my PC.
No error message and it shows the latest version is installed.

I don't understand what happened but everything seems fine now  ???