GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: shaneclark on October 29, 2024, 03:24:13 PM

Title: Can't install software
Post by: shaneclark on October 29, 2024, 03:24:13 PM

Hi all, I just received my GS911 in the mail! I managed to register it and i was redirected to the software download page, I downloaded the software (both regular and beta), but when trying to install on win xp, i get the following error : NCIS ERROR - error launching installer!

Title: Re: Can't install software
Post by: WayneC on October 30, 2024, 01:55:24 AM

The GS911 Diagnostics Application will need Win7 or later to install

Title: Re: Can't install software
Post by: gustycrown on October 30, 2024, 06:26:34 AM

NCIS errors usually indicate a problem with the installer. Make sure you are running the installer as an administrator. Check that you have the latest version of Java installed, as this may be required. Try running the installer in Windows XP compatibility mode. If the problem persists, consider contacting support for further assistance.

Title: Re: Can't install software
Post by: Francois Barnard on November 04, 2024, 08:34:14 AM

Quote from: shaneclark on October 29, 2024, 03:24:13 PM

Hi all, I just received my GS911 in the mail! I managed to register it and i was redirected to the software download page, I downloaded the software (both regular and beta), but when trying to install on win xp, i get the following error : NCIS ERROR - error launching installer!

Hi Shane,

As you can see on the GS-911 Downloads page (https://www.hexgs911.com/gs-911-downloads/ (https://www.hexgs911.com/gs-911-downloads/)) the GS-911 Diagnostics PC desktop application is only supported by Windows 8.1 and above. Did you purchase a red or yellow (legacy) GS-911 device? The Legacy GS-911 software (for yellow devices) still support Windows 7, but none of our applications officially support lower than that e.g. Windows XP, Windows 2000, etc.

Kind regards,
Francois