GS-911 and ezCAN User Forum

General Category => GS-911 => Technical => Topic started by: Squarebear on July 08, 2024, 03:15:40 AM

Title: Please Help I broke my bike
Post by: Squarebear on July 08, 2024, 03:15:40 AM: Hi I have a 23 model GSA Tripple Black today I needed to reset the service reminder so I updated the GS911 to the latest software and connected it to my bike via USB to my computer I had a battery charger connected.

The reset worked fine then I changed the heated grips from the two settings to six and adjusted the percentage sequentially that also worked fine.

Then I thought I would enable the sport screen and that’s where the problems started the screen went black and the only way I could get it back was to temporarily disconnect the battery.

I tried to do the backup restore and that kept crashing, now it will start and the TFT only has basic information and nothing works, the nearest Dealer is 400kms away ::)

Please can anyone help?
Title: Re: Please Help I broke my bike
Post by: Squarebear on July 08, 2024, 03:22:00 AM: I can’t upload the photos however the errors I’m getting are no code stored and alarm system failure it’s not fitted with an alarm.
Title: Re: Please Help I broke my bike
Post by: WayneC on July 09, 2024, 02:44:43 AM: Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/
Title: Re: Please Help I broke my bike
Post by: Squarebear on July 09, 2024, 02:50:05 AM: Quote from: WayneC on July 09, 2024, 02:44:43 AM
Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it’s all working good now.
Title: Re: Please Help I broke my bike
Post by: WayneC on July 09, 2024, 03:41:26 AM: Quote from: Squarebear on July 09, 2024, 02:50:05 AM
Quote from: WayneC on July 09, 2024, 02:44:43 AM
Open a support ticket then upload logs quoting support ticket No so Hexcode can look at what occurred

https://www.hexcode.co.za/contact-us-1
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/

Thanks for the reply I have managed to get the restore to work I think there must have been an issue with there server when I tried before it’s all working good now.

Good to hear it is now OK, I would still lodge the ticket & upload logs, there is another thread re issues in coding TFT & I know Hexcode have been looking into issues, all feedback helps
Title: Re: Please Help I broke my bike
Post by: phantom044 on November 04, 2024, 04:51:56 PM: How did you restore? Can you explain in detail? Can you share a QR screenshot?